Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days for physical products. If 30 days have passed since delivery, we cannot offer a full refund or exchange. To be eligible for a return, physical items must be unused, in the same condition received, and in original packaging.

Non-Returnable Items

  • Custom & Personalized Prints: Custom CAD requests, personalized color schemes, or on-demand prints made to unique customer specifications (unless damaged upon arrival).
  • Gift Cards

Proper Care & Thermal / Environmental Damage Exclusions Most 3D printed products (including those made from PLA) are thermosetting materials susceptible to warping, melting, or deforming under high heat or UV exposure.

  • Excluded from Warranty/Returns: We do not cover damage caused by misuse, improper storage, or exposure to high temperatures. This includes, but is not limited to:
    • Leaving items inside a hot vehicle or in direct, concentrated sunlight.
    • Exposure to heating elements, hot liquids, or washing in a dishwasher.
    • Structural failures caused by exceeding specified weight or load limits.

Defective or Damaged Prints 3D prints undergo quality inspections prior to shipment. If your order arrives damaged from transit or exhibits severe manufacturing defects (such as structural layer separation or missing geometry):

  1. Contact us within 7 days of delivery at {email address}.
  2. Include clear photos of the issue, packaging, and order receipt.
  3. We will evaluate the photos and send a free replacement or issue a full refund for verified defects.
    Note: Visible layer lines, minor stringing, and small support attachment marks are standard characteristics of FDM/SLA 3D printing and are not considered defects.

Exchanges & Shipping Returns 

We only replace items if they arrive defective, damaged in transit, or incorrect.

To return an eligible non-defective product, mail it to:

PO Box 1823 Kingsport, TN 37662-1832

  • You are responsible for paying your own shipping costs for returning non-defective items. Shipping costs are non-refundable.
  • If returning items over $50, we recommend using a trackable shipping service or purchasing shipping insurance.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will process automatically to your original payment method within standard bank processing timelines.

Late or Missing Refunds

If you haven’t received an approved refund after checking your bank and credit card accounts, please contact us at info@summit3dcreations.com.

Need help?

Contact us at info@summit3dcreations.com for questions related to refunds and returns.